Cancellation & Refund Policy

1. Overview & Scope

Vyapar Drishti is a cloud-based Software-as-a-Service (SaaS) platform developed, owned, and operated by Pixel PropX Solutions. This Cancellation and Refund Policy applies to all paid software subscription plans (including Basic, Plus, Pro, and Premium tiers) and add-on services purchased through the Vyapar Drishti web platform and official payment channels.

By subscribing to or renewing any paid plan on Vyapar Drishti, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy, along with our Terms of Service and Privacy Policy.

2. Subscription Cancellation

You have the right to cancel your Vyapar Drishti subscription at any time. When you decide to cancel, the following terms apply:

• Active Until Period Ends

  Upon cancellation, your subscription will remain fully active with all premium features accessible until the end of your current paid billing cycle (monthly, yearly, or 3-yearly).

• No Automated Future Charges

  Once cancelled, you will not be billed for any subsequent renewal cycles.

• Preservation of Business Data

  Your invoices, customer records, godown transactions, and accounting history are never deleted upon subscription expiry. Your account transitions to our Free Tier, allowing you continued access to view and export historical reports.

• Reactivation at Any Time

  You can reactivate your subscription or upgrade to a different tier whenever you are ready without needing to recreate your company profile.

3. Refund Eligibility & Guarantee

We stand behind our platform with clear, transparent refund criteria designed to be fair to all users:

Special Conditions for Refund Approval & Referral Protection:

• Accidental duplicate transaction or double billing for the same subscription period.

• Technical defect or failure on our platform that our engineering team was unable to resolve within 72 business hours.

• Unauthorized transaction reported with valid banking dispute verification.

• Subscriptions Purchased with a Referral Code: If a subscription was purchased using a promotional referral discount (e.g. 30% off), any approved refund is calculated strictly on the net discounted amount actually paid by the subscriber. Promotional discounts carry zero cash or refund value.

• Referral Reward Clawback / Reversal on Cancelled Orders: To protect against chargeback fraud and collusive sign-ups, all referral rewards undergo a mandatory maturation cooldown period (7 days for monthly, 14 days for yearly plans). If a referred subscriber requests or is granted a refund, any associated pending or credited referral cashback earned by the referring user is immediately voided and revoked from the referrer's wallet.

4. How to Request a Refund

Since Vyapar Drishti does not provide an automated instant refund button, all refund and billing dispute requests must be submitted manually through our dedicated support channels. Follow these simple steps:

5. Processing Timeframes & Payouts

Refunds are processed in compliance with Indian banking standards and Razorpay payment gateway timelines:

• Review Time

  All refund inquiries are reviewed and decided within 1 to 2 business days.

• Gateway Settlement (Razorpay)

  Upon approval, the refund is initiated through Razorpay immediately.

• Bank & Account Credit Time

  Depending on your bank or payment method (UPI, Net Banking, Credit Card, Debit Card), the refunded amount typically reflects in your bank statement within 5 to 7 business days.

• Currency & Transaction Charges

  Refunds are credited in the original currency of payment (INR or USD). Payment gateway convenience fees or third-party bank conversion charges may be non-refundable according to banking policies.

6. Upgrades, Downgrades & Switches

If you choose to switch between tiers (e.g. from Plus to Pro) or change your billing cycle (from Monthly to Yearly):

• Plan Upgrades: The remaining balance of your active plan is credited toward the upgraded plan immediately, and you will only be charged the difference.

• Plan Downgrades: Downgrades take effect at the conclusion of the current prepaid billing period. No mid-cycle prorated cash refunds are provided for self-service plan downgrades.

7. Non-Refundable Scenarios

Refunds will not be granted under the following circumstances:

• Requests submitted after the expiration of the 7-day money-back guarantee window for annual subscriptions.

• Monthly subscription fees after the start of the monthly billing period.

• Custom enterprise software modifications, custom integrations, or dedicated onboarding services delivered by our technical team.

• Accounts suspended or terminated due to violation of our Terms of Service (e.g., fraudulent activities, illegal distribution of documents, abusive behavior).

• Inability to use the platform due to lack of client hardware or unsupported third-party web browsers.

• Disbursed Referral Cash Withdrawals & Gateway Fees: Once a user requests and receives a cash payout of matured referral rewards to their bank account/UPI ID, the disbursed payout amount and the 5% banking gateway processing fee are completely final and non-refundable to the platform wallet.

8. Contact Information & Support

If you have any questions, concerns, or wish to initiate a cancellation or refund request, please reach out to our team: